INCHES OR CENTIMETERS
All pieces are in inches. Calculations are as follows:
12 x 18 (Inches) = 30.48 x 45.72 (Centimeters) = 2.23 lbs.
18 x 24 (Inches) = 45.72 x 60.96 (Centimeters) = 3.23 lbs.
30 x 40 (Inches) = 76.2 x 101.6 (Centimeters) = 5.78 lbs.
40 x 60 (Inches) = 101.6 x 152.4 (Centimeters) = 8.83 lbs
We are committed to bringing you hassle-free, excellent service.
To cancel your order within 24 hours after purchasing, please email: Edmay@pinkjava.com and type in the subject line: CANCEL MY ORDER. Include your full NAME and ORDER NUMBER in the email.
Cancellation after 24 hours is simple. Return the artwork and we will provide you with a full refund. Please review our RETURN POLICY for more information.
CHANGE MY ORDER
You can update your order and address details within 24 hours of purchase. Please contact Edmay@pinkjava.com and type in the subject line: CHANGE MY ORDER. Please include your full NAME and ORDER NUMBER in the email. You will receive a confirmation once the update is completed.
A confirmation email will be sent to you once the order is completed. Please allow up to four days for your custom artwork to be processed. Tracking information will be sent to you once the shipment is en route.
TRACK MY ORDER
As soon as your canvas ships, we will send you a confirmation email that includes delivery expectations by our eCommerce platform. Please allow up to (4) business days to receive your tracking link to check your order status.
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to email@example.com. Please include your ORDER NUMBER, FULL NAME, and a brief description.
- You will receive an email within 24 hours confirming that your damaged replacement will be processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement 2 Day Air.
METHOD OF PAYMENT
We accept Visa, Mastercard, American Express, Diners Club and PayPal. We do not provide invoices through our eCommerce platform.
For additional inquiries, send an email to Edmay@pinkjava.com. Please include your full NAME, ORDER NUMBER, and your question in the subject line.